0161 941 5700

Data Compliance & Opting-Out of Direct Marketing

Quick response form:

If you have received marketing communications from a company who claims to have purchased your details from Databroker Ltd, please complete the following form and we will get back to you immediately.

Note:  Please ONLY fill in this form if you have received direct marketing from one of Databroker’s clients. As we are not an owner or generator of data, we do not have a universal list to unsubscribe you from.

[inbound_forms id=”5743″ name=”Opting out of direct marketing”]

 

Databroker prides itself only sourcing  data which has been legally and ethically gathered as well as upholding the DMA Direct Marketing code of practice.

 

All data which we provide  adheres to the requirements of UK legislation relating to data collection, distribution, maintenance and usage.

There are occasions when individuals or organisations no longer wish to receive direct marketing and as professional Direct Marketers we understand that it is our responsibility to ensure that we can make that process as easy as possible.  Here is the Databroker guide to  opting-out

What to do if you want to know answers to the below questions;

• Are you selling my data?
• How did you acquire my data?
• Is it legal to supply my data for marketing purposes?
• How do I prevent my data from being sold?

Or if you have received any of the following from a company who claims to have purchased your details from Databroker Ltd, please read on.

• Direct Mail (Letters etc )
• Telephone Calls
• SMS Message
• Email

Personal or Business Contact Details: Direct Mail ( A company has sent me a letter )

If you have received a letter and you would like to know how you details were obtained  then please email compliance@data-broker.co.uk with your full name, address the letter was sent to (including postcode) and the company name who sent the correspondence to you. Please also do the same if you would like your details suppressed.

Why do I have to give you this information?

Databroker are a broker of marketing data so we do not generate your details or store them. It is the owners of marketing data that are potentially selling your data and we need to track which company this is for you. We need the name of the company (Company X) who sent you the letter to check whether they are a Databroker client or not.

Some companies will say that they purchased data from a data broker but this may not be Databroker Ltd. Once we have established that the company is a Databroker Ltd client, we can then investigate for you.

We need your address and postcode to track which data order your details were part of. Once we know this, we can then work out which data source has sold your data to our client. We will then be able to communicate the details of that data company to you so you can ring/email/write to them and either suppress details or ask how your data was obtained.

We can do this on your behalf if you wish free of charge. It is worth noting that Company X have approached Databroker in order for us to recommended list and data sources to them.

Databroker are not supplying data that we have generated.The data owners and generators are responsible for compliance with direct marketing laws for data capture. Databroker only use ethical and legally compliant data owners.

It is not against the law to send direct mail to residential or business addresses.

Personal or Business Contact Details: A Telephone Call ( I have received a call )

If you have received a letter and you would like to know how you details were obtained  then please email compliance@data-broker.co.uk with your full name, address the letter was sent to (including postcode) and the company name who sent the correspondence to you. Please also do the same if you would like your details suppressed.

Why do I have to give you this information?

Databroker are a broker of marketing data so we do not generate your details or store them. It is owners of marketing data that are potentially selling your data and we need to track which company this is for you. We need the name of the company (Company X) who called you to check whether they are a Databroker client or not. Some companies will say that they purchased data from a data broker but this may not be Databroker Ltd. Once we have established that the company is a Databroker Ltd client, we can then investigate for you.

We need your name and telephone number to track which data order your details were part of. Once we know this, we can then work out which data source has sold your data to our client. We can then communicate the details of that data company to you so you can ring/email/write to them and either suppress details or ask how your data was obtained.

We can do this on your behalf if you wish free of charge. It is worth noting that Company X have approached Databroker in order for us to recommended list and data sources to them. Databroker are not supplying data that we have generated to Company X. The data owners and generators are responsible for compliance with direct marketing laws for data capture. Databroker only use ethical and legally compliant data owners.

All telephone data that is brokered via Databroker is checked against the Telephone Preference Service (TPS) in the last 28 days in line with UK marketing laws, EU regulations for the UK and in line with DMA guidelines.

All telephone data that is brokered via Databroker is checked against the Corporate Telephone Preference Service (CTPS) in the last 28 days in line with UK marketing laws, EU regulations for the UK and in line with DMA guidelines.

It is not against the law to telemarketing to dedicated business telephone numbers. If your business number is on the CTPS register, please remember that it has to be renewed annually (excluding Sole Traders) – so check!

Databroker are fully committed to not working with companies who ignore the law.  In addition, Databroker choose to not work with any PPI or Personal Injury companies.

Suppression Services

The Telephone Preference Service (TPS) is  the official central opt out register on which you can record your preference not to receive unsolicited sales or marketing calls. Registration to the TPS is free.  See below links for more information.

TPS Complaints

TPS Fact Sheet

TPS FAQs

ICO Complaints 

Personal or Business Contact Details: A Email ( I have received an email )

If you have received a email and you would like to know how you details were obtained  then please email compliance@data-broker.co.uk with your full name, email address the HTML was sent to and the company name who sent the correspondence to you. Please also do the same if you would like your details suppressed.

Why do I have to give you this information?

Databroker are a broker of marketing data so we do not generate your details or store them. It is owners of marketing data that are potentially selling your data and we need to track which company this is for you. We need the name of the company (Company X) who emailed you to check whether they are a Databroker client or not. Some companies will say that they purchased data from a data broker but this may not be Databroker Ltd. Once we have established that the company is a Databroker Ltd client, we can then investigate for you.

We need your name and email address to track which data order your details were part of. Once we know this, we can then work out which data source has sold your data to our client. We can then communicate the details of that data company to you so you can ring/email/write to them and either suppress details or ask how your data was obtained.

We can do this on your behalf if you wish free of charge. It is worth noting that Company X have approached Databroker in order for us to recommended list and data sources to them. Databroker are not supplying data that we have generated to Company X. The data owners and generators are responsible for compliance with direct marketing laws for data capture. Databroker only use ethical and legally compliant data owners.

All personal email data that is brokered via Databroker is opt-in to 3rd party in line with UK marketing laws, EU regulations for the UK and in line with DMA guidelines.

All business email data that is brokered via Databroker is opt-in to 3rd party in line with UK marketing laws, EU regulations for the UK and in line with DMA guidelines. It is not a legal requirement to opt-in business email addresses (as long as an unsubscribe is present on all communication).

How do data owners gather my information?

Each data owner is different so we cannot categorically say unless we know which data company is being referred to but we can say that most data owners build marketing databases from common sources, which are listed below. This is list is not exhaustive.

• Magazine subscriptions
• Event Attendance
• Telephone Surveys
• Online Surveys
• Competition Websites
• TV or Newspaper Competitions
• Comparison or quotation Websites
• Any form online where there is a clear opt-in policy.
• Edited Electoral Roll

The reality is that companies are always looking to grow their database so it’s important that you read the small print and terms of any agreement that you make for a product or service. Be vigilant about which tick boxes you click online.

If you need any further advice on opting out of direct marketing please do not hesitate to contact us compliance@data-broker.co.uk or 0161 941 5700

Our clients