Tweet As a DMA member, I watched with interest this week’s Panorama about the state of Cold Calling and Call Centres in the UK. The football had finished so the remote could be used again and I was expecting some hard hitting revelations and deep insight into life inside Contact Centres. The show could (and [...]
Tweet As a data broker, I am a cog in the direct marketing machine and very much an advocate of ‘good’ outbound marketing. Few can argue that there isn’t a place for successful outbound telemarketing within the marketing mix. What I can certainly argue against and make no apologies for is the current use of [...]